Legal Notice
Terms & Conditions — CBT Computers
Last Updated: October 11, 2026
Welcome to CBT Computers ("we", "our", "us"). By using our website (https://cbt-computers.co.uk), booking a repair, or engaging our remote, in-store, or on-site IT support services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.
1. General Business Information
Company Name: CBT Computers
Workshop Address: 32 Percival Street, Darwen, Lancashire, BB3 1HB
Office Address: Pickup Street, Accrington, Lancashire, BB5 0EY
Email: info@cbt-computers.co.uk
Phone: 07772 639869
2. Remote Support & Repair Services
2.1 Remote Access Permission
By requesting remote support, you grant CBT Computers technical permission to access your computer or device via secure remote desktop software. You are responsible for remaining present or reachable during remote sessions unless otherwise agreed.
2.2 "No-Fix, No-Fee" Policy (Home Users)
Our £40 fixed-fee remote repair service for home users operates on a No-Fix, No-Fee basis subject to the following conditions:
If our technician determines that your specific software or network issue cannot be resolved remotely due to factors within our control, no charge will apply.
The guarantee does not apply if failure to complete repair is due to pre-existing hardware failures (e.g., dead hard drive, faulty RAM), unrecoverable operating system corruption, or if the client chooses to abort the repair process before completion.
3. Business IT Support (B2B Services)
Custom Quotes: B2B IT support, network management, cloud backup, and hardware deployments are provided under custom pricing quotes agreed upon prior to work commencing.
Payment Terms: B2B invoices are payable within 14 to 30 days from the invoice date, depending on agreed terms. Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.
4. Data Backup & Client Responsibility
IMPORTANT: It is the client’s responsibility to back up all personal/business files, documents, photos, and software before booking any repair or remote support session.
While CBT Computers takes extreme care when handling customer equipment and files:
We are not liable for any loss of data, corrupted files, or lost software programs resulting from pre-existing system failures, malware/ransomware infections, or necessary repair procedures (e.g., operating system reinstalls).
Data recovery services are performed on a "best-effort" basis and are never guaranteed.
5. Payments, Fees & Unclaimed Equipment
5.1 Pricing
All prices displayed on our website or marketing materials are subject to change without prior notice. Fixed-fee quotes provided to home users apply strictly to software and remote diagnostic issues, excluding replacement parts or physical hardware.
5.2 Abandoned Hardware / Equipment Policy
For physical items dropped off at our workshop or picked up for repair:
Customers will be notified upon completion of repair or diagnostic assessment.
Items left unclaimed for more than 60 days following notification may be disposed of, recycled, or sold to recover repair and storage costs, in accordance with the Torts (Interference with Goods) Act 1977.
6. Warranties & Guarantees
Labor Guarantee: Software repairs carry a 30-day labor guarantee. If the exact same issue recurs within 30 days, we will re-examine the device at no extra charge.
Replacement Parts: Hardware parts installed by CBT Computers carry manufacturer warranties (typically 12 months, unless otherwise specified). Warranties do not cover subsequent liquid damage, accidental drops, physical misuse, or unauthorized tampering.
7. Limitation of Liability
To the maximum extent permitted by UK law:
CBT Computers shall not be liable for any indirect, incidental, special, or consequential damages, including loss of business profits, loss of data, or operational downtime arising from the use of our services or website.
Our total liability for any direct claims arising out of any service booking shall not exceed the total fee paid by the customer for that specific repair or service.
8. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
9. Contact & Inquiries
If you have any questions regarding our Legal Terms, please contact us at:
Email: info@cbt-computers.co.uk
Phone: 07772 639869
Business ID no.
234083043